Designing Homes with Ongrid Design Studio

Designing my dream home

1. What do I need to keep in mind before starting my project?

For the first design consultation, we suggest you carry your site map, any inspiration, and be prepared to discuss your requirements, your lifestyle and personality in detail with your designer. We also suggest you go through our vast repository of Ongrid blogs and heart the designs you like, so that your designer understands your preferences. Having a budget in mind is extremely helpful. Ongrid Studio only accepts projects with a minimum budget of 400 sqft .

2. What should I expect from my design engagement?

You’ll be assigned a Project number which will host all details related to your home design. Our representative will contact you via Email/Whatsapp/Call to communicate the expected timeline for your project. The sequence of presentation starts with a Draft Design which is drawn as per initial interview and understanding. We expect your feedback at this point which is considered under the First Free Review. After understanding the inputs we prepare the final design that is then sent over via mail and post.

If you are buying our pre-designed plans, your files will be sent for download instantly and a physical copy will be shipped to you in subsequent days.

3. What is a design concept / proposal and what will be included in it?

Your Ongrid Studio designer will put together reference designs, color palettes and moodboards so that you can glimpse what your home could look like. Along with the design concept.

4. What is a quotation ?

A quotation which is an itemised sheet of all products, services and their costs.

5. How many design iterations can I request?

There’s no limit to the number of iterations you can request. However, we offer a First Free Review and rest requests are charged as per actual  because each revision will affect projected timelines.

7. Will I get to see samples and designs before I place the order?

Definitely! Your Ongrid Studio designer will give you an exclusive walkthrough of design in a video with explanation. Check out our social media channels to learn more about them.

Managing my home design project

1. Who will manage my project?

Your Ongrid Studio designer will be the single point of contact during the design journey and will manage your project, from start to finish.

2. How do I receive updates on my home project?

Ongrid Studio ensures complete transparency when you design with us. When your site execution begins, your designer will share a detailed timeline and schedule and will regularly keep you updated on the progress via emails, calls, site meetings and through your Ongrid Studio account.

3. My project is taking longer than expected. What do I do?

Extended timelines can be due to a lot of factors such as design iterations. We suggest you speak to your Ongrid Studio designer to resolve your concerns.

4. I have concerns about my ongoing project. Who do I get in touch with?

You can raise a red flag regarding your designer, your service partner and/or on any other project-related complaints and escalate unresolved issues.

1st point of contact	Step 1 escalation	Step 2 escalation
Your Ongrid Studio Designer	Business Manager	General Manager

You can always get in touch with our customer care team at hello@Ongrid Studio.com or +91-8280-268-000 for any concerns.

Delivery and Use

1. How soon can I expect work to begin?

Your service partner will begin work as soon as we confirm the receipt of your order confirmation payment.

2. Will Ongrid Studio service partners affect promised timelines?

We take pride in adhering to our promised timelines. Your designer will not only assist you in choosing the right service partner based on your scope and timelines, but will also ensure adherence to mutually agreed milestones and timelines. However, please note that these timelines may be affected due to unforeseen and unavoidable circumstances, which will be duly communicated to you by your designer.

3. Who will be my go-to person during design of the project?

At any point during the project, from design to installation, your Ongrid Studio designer will remain your go-to person. Please speak to your designer for any queries, concerns or clarifications.

4. Are Ongrid Studio services chargeable?

Yes, all Ongrid Studio services are chargeable. Based on the design, scope and expertise required, the cost will vary. However, all service costs will be included in your final bill of quantities (BOQ), which is an itemised sheet of all products and services, before you confirm your order.

5. Are Ongrid Studio services inclusive of taxes?

Yes, all prices indicated in your quotation are inclusive of taxes.

6. Why is there an expiry date attached to the quote?

Ongrid Studio is a platform, and therefore we cannot exert any price control for services, materials or labour cost rendered by third parties. All prices are subject to change — except during the validity of the quote — because of market fluctuations.

7. Will I get a refund if I am unhappy with the quality of work of the service partner?

Once your order is placed, refunds and cancellations will not be entertained. However, if you’re unhappy with the quality of work of your service partner, we will offer to replace your service partner. Please contact your Ongrid Studio designer or Business Manager to know more.

8. Are Ongrid Studio services available separately on demand?

No, Ongrid Studio services are not offered separately or on demand. Our service partners are offered only when you book Ongrid Studio to design your home.

Paying for my home interiors

1. What are the payment terms like?

The payment structure follows a break up at different stages based on the progress of your project.

You can book Ongrid Studio by paying 70% of the final quote or Rs.5,000 (whichever is higher). Based on your scope of work, 100% payment needs to be made at First Review/

Order type	Overview of work involved	Execution milestone (Pay balance 30%)	Handover
Order type 1	Custom Home Plan Design	After 1st Review	Soft Copy Files and Hardcopy Prints
Order type 2	Custom Home Plan and 3D View	After Final Design of Home Plan	Soft Copy Files and Hardcopy Prints
Order type 3	Custom Home Plan , 3D View and Service Drawings	After Final Design of 3D View and Home Plan	Soft Copy Files and Hardcopy Prints
Order type 4	Ready to build website design	NA	Soft Copy Files and Hardcopy Prints

2. How much would the entire design service for my home project cost?

After the initial free design consultation, your designer will share a design proposal with an estimated cost. Once you book us, this quotation will vary based on actual design choices and material selection.

3. Do you charge for site visits?

Please speak to your designer to know more.

4. What is design & management fee?

Ongrid Studio believes in complete transparency, which is why we disclose actual product and service costs to you with no hidden costs for design and project management. 

5. Does the pricing of the products and furniture change over time?

Yes, the pricing of our furniture and products may vary over time. Your final quotation will have an expiry date for the price of the products and services offered. Ongrid Studio is a marketplace, and therefore cannot exert price control on its partners, except during the validity of the quote.

6. Why don't you charge according to the square footage of my home?

The square footage of your home can never dictate the design and cost of your architecture and interior. For instance, we’ve had projects where a bare minimum 3BHK’s interiors would cost lesser than intricate interiors for a 1BHK project. What this essentially means is, our transparent pricing ensure you’re charged based on the designs, furniture and products you choose and not on the mere square footage.

7. Do I have to pay my design partner and service partner directly?

No. To safeguard and track your transactions, kindly make all your payments to Ongrid Studio directly. You’ll never have to make any extra/ separate payments to your designer or service partner. Please visit our payments tab for more information.

8. When can I apply for a loan to get my interiors done?

Ongrid Studio has tied up with several banks to offer you attractive and flexible EMI options. We recommend applying for a loan when your final designs are ready. However, please speak to your Ongrid Studio designer for guidance on your unique needs.