Ongrid Design LLP · LLPIN ADC-2788 · Registered office: Office No 212, 1st Floor, Fortaleza Society, Kalyani Nagar, Yerwada, Pune 411006, Maharashtra, India · Registered with limited liability
Talk to us
- Email: hello@ongrid.design
- Phone: +91 82802 68000
- Studio (by appointment only): 1st Floor, Vitoria Shopping Complex, Shop 212 & 213, Kalyani Nagar, Pune, Maharashtra 411006
- Hours: Monday to Friday, 9:30 am to 6:30 pm; Saturday, 11 am to 5 pm. All visits are by appointment; there are no walk-ins.
- Website: https://ongrid.design
Grievance Officer
Abhishek Pramanick, Designated Partner
- Email: grievance@ongrid.design
- Phone: +91 82802 68000
- Address: Ongrid Design LLP, 1st Floor, Vitoria Shopping Complex, Shop 212 & 213, Kalyani Nagar, Pune, Maharashtra 411006
The Grievance Officer handles complaints about our services, payments and refunds, and about how we handle your personal data.
How complaints are handled
- Write to grievance@ongrid.design with your name, your registered mobile number or email, and what went wrong.
- We acknowledge within 48 hours and give you a complaint reference number.
- We resolve your complaint within one month of receiving it, and tell you the outcome in writing.
If you are not satisfied
- National Consumer Helpline: call 1915, or visit consumerhelpline.gov.in.
- Consumer Commission: file a complaint before the Consumer Commission where you live or work, including online through e-Jagriti.
- Personal data: If you are not satisfied after you have written to our Grievance Officer (above), you may complain to the Data Protection Board of India (constituted under section 18 of the Digital Personal Data Protection Act, 2023).